I threw my over 10 year old Logitech Harmony Elite in the junk drawer when I received my Remote 3 in January. Fast forward 5 months and I’m glad I didn’t factory reset it or sell it. After trying to deal with the ghost touches, screen freezes, random screen pixelations, green screen issues, devices not being available/ready due to slow WiFi reconnection I couldn’t put up with it anymore on the R3. Having to reset the remote 4-5x a day and having it randomly switch apps I’m watching or turning on/off lights connected to HA was too much. Nothing like watching the Stanley Cup finals in OT just to have the remote decide it wants to switch to Netflix and 10 different apps. I placed a service ticket with Unfolded but not expecting anything from them to fix any of the issues. I dusted off the Logitech and it is not as fancy and it’s a fraction slower for commands to react since it’s IR based. But it just works is all I can say. I pick up the remote, the screen instantly turns on and is ready to accept button commands. No waiting, no errors, no ghost touches, screen freezes or resetting. I really hope Marton and Unfolded can get their shit together and fix the R3 issues. But at this point they are being outdone by a remote that was released over 10 years ago.
From my experience, I’ve gotta agree with you there. I had an issue that my original Logitech got removed from my house without my knowledge/permission), I bought the R3 and was excited to get it. But after using it for a month or so, never being able to get it to be reliable despite lots of troubleshooting, even trying to switch to having it use IR instead of IP commands to devices and yet it STILL hung up saying device wasn’t responding…
I ended-up buying a Refurb Harmony Ultimate (I preferred my Elite to be honest), but paid like $350-400 for that sucker, and I find it highly reliable and a much better solution. I too was highly disappointed in the R3. I know people are gonna say “It’s not supposed to be a Harmony replacement…” but I think it should certainly be able to do all the Harmony did and more. And yet it failed to meet the minimum requirements (responsiveness, not hanging up, battery life, etc).
I’m tempted to dust off the R3 and try again now that 6 months has gone by for updates and such. But then I just keep thinking “Another 6 months maybe…”
Since I consider Harmony to be at best, slightly better than junk, the one thing it has going for it is that it largely works. That it is preferable to the UC says a lot about why this thread exists.
I wouldn’t say the Logitech is even close to junk. I can reliably control all my devices, the activities work and I can even control my lights connected to TP Link Kasa switches.
Speaking from experience, I have to agree with you there. While my Logitech device still works, I have to admit that a huge amount has changed on the software side since I bought my new R3—there are constant improvements. A big shout-out to everyone contributing to these improvements.
Not everything worked right away for me either, but by asking around and experimenting myself, I have got everything working now.
Would anyone like to buy my fully functional Logitech Harmony 950, including the hub and IR extender? The price is €50 plus shipping costs. I live in Germany.
I’ve had the opposite experience with my R3. Setting it up wasn’t easy, but also wasn’t hard. Minus the connection lag from sleep to wake it was pretty good when I first received it. Then somewhere along the line either from software updates or chance, the ghost touches started and the screen freezes and random screen pixelations. My R3 somehow got worse over time. I’ve had a ticket in with UC since Monday. So far all I’ve received back from them is a confirmation that they received my message and will pass it to the correct team for assistance.
My R3 has been on the dock for over a month for exactly the same reason. It was fairly stable, minus the screen artifacts from time to time and then the ghost touches started. One night it just went completely bonkers and that was it for me. Went back to my Harmony until they figure that out. I did reach out to support, but they took a while to get back to me and by that time my logs were reset so had nothing to send them. I’ll eventually try it again, but for now not being frustrated is key.
It is partly due to the hardware—amplifiers, etc.—that most people have trouble with, but a lot has changed, and device support is constantly growing.
It took me a long time to get things working on the R3, but the problem for me is that it’s so unreliable - when I take it out of the dock, I don’t know if it’s going to work or give me one of a variety of errors that require rebooting, power-cycling, or debugging before I can use it again. Updating the software or integrations is rarely trouble-free, too.
Now the novelty has worn off, I’m losing the motivation to hack around with the R3 when my Harmony just works, every time. I’m not giving up just yet, but the R3 hasn’t left the dock for 3 weeks now…
Same with me, getting it setup took a lot more time than with the Harmony. But that’s expected as the R3’s capabilities are way ahead of Harmony. It’s the reliability that’s hurting the R3. If UC could just get their software/hardware issues together it could be a great product.
I have very few issues with my UCR3 these days. I have the screen turning on randomly issue and the lines on the display issue, but they irk me rather than enrage me. Admittedly I’ve had to work round some of these myself, but I don’t hate that.
My Logitech Harmony Elite disconnecting from the WiFi every couple of days despite being in the same room as the access point annoyed me a lot more. I reset that thing god knows how many times and still had the same issue.
I don’t know what happened to it as I seemed to have the opposite experience to a lot of people for the last year or so of using it.
My story is somewhat different. I almost “threw away” the Remote 3 after month of frustrating experience trying to configure all my devices that are not supported by the Remote 3 but are working flawlessly with my Harmony One. But then I discovered Harmony integration and it was the turning point. Now I use Harmony hub for the activity activation and Remote 3 for all other functions and it is a match made in heaven. I’m very happy now. The only thing that I’m not happy with now is the Remote 3 battery.
I had the exact same problems with mine until eventually the touch screen just completely stopped working. They RMA’d it, sent me a new one and now it works great - no issues at all. I think some of the early ones had bad screens.
Too bad mine’s not one of the early ones, received it January 2026. It’s been about a week since I’ve submitted my ticket and I haven’t heard anything. I think it’s really telling that when you submit a ticket there’s not even an option for service or remote issue. You have to select other.
Sadly, agree, agree, agree. After fussing with the R3 for hours and hours, went back to the Harmony Elite. I just gave up and now it’s an attractive and very expensive trophy in my closet. First negative experience I’ve had with Kickstarter EVER.
I’m feeling the same way. I get so frustrated with engineers who get so caught up in their cleverness that they forget the part where IT NEEDS TO WORK. First and foremost, it’s a remote but it can’t seem to do that consistently. Also, every other remote manufacturer (even high-end ones) can get the battery to last at least a full day without the user having to make a bunch of settings changes and compromise performance.
I hated mine initially too. Then I decided l I’ll just try the beta firmware, it seriously cannot be any worse. It completely changed my experience. It has been rock solid since.
Are you guys seeing these issues on beta or official release firmware?
I’m on the most recent software 2.9.4, I don’t believe it’s beta anymore. Even the release notes notate that ghost touches are a known issue and to contact customer support if you’re experiencing it. I contacted customer support and the reply was we’re passing this along to the appropriate team to review. Could you please explain in more detail your issue. Why say you know the issue is there and to contact customer support and then ask to explain the issue in more detail. It’s been a week and I still don’t have an actual response to the support ticket.
Turns out I wasn’t on Beta. I changed the setting and downloaded the update. The Issue is so much better, thanks for pointing me in the right direction.