What are you trying to access the web configurator on?
I remember reading that there have been issues accessing the web configurator on a small tablet/phone since the screen is too small. I would suggest you access the web configurator using the IP on a laptop or desktop computer.
If you are still struggling, then factory reset and start again sounds like a good idea at this point. It might be worth following the setup advice of other community members, the below post might help you out: