Hello, I recevied my Remote 3 yesterday and it appears to be charging very slowly. Using the supplied cable with a 5V3A charger I only gained 50% overnight.
I plugged in a USB power meter and it’s only drawing about 3w. I’ve tried different cables and chargers, and also powering the dock over PoE (which is also only drawing approx. 3W).
Any ideas? I have a second charging dock as well and it’s the same with that too.
Just to follow up on this, I believe my remote has a hardware fault. I’ve since had the remote become unresponsive and the screen glitch and scroll by itself.
I’ve logged all these issues in a support ticket with UC, so hopefully they can arrange a replacement for me.
I unfortunately also have a charging problem on the dock (on both docks)… and I can charge it via inductive charging though… I too may have been affected by a hardware defect.
What I would like to know: When you put it in the charging station, does it show that it is charging? Is charging shown anywhere? In my case, it stays permanently on ‘not charged’.
The first day, it did seem to flitter between charging and not charging, but now it shows charging both on the dock and in the Web Configurator, it just charges really slowly.
Just to update again, I’ve had an email from Marton confirming that the slow charging is by design, but they are “preparing a software update to adjust voltage limits to improve charging with chargers that does not have cable compensation.” and my screen issue is also a software fault.
Video of the screen issue below for reference.
(https://www.dropbox.com/scl/fi/bq3yidzm2n666gfxv00wm/20250621_151531_1.mp4?rlkey=rta6vpt34ozx5m1ms36wb0llc&st=xag9bedf&dl=0) - Embedded link not working.
Marton also confirmed that they hope to release an update in the next few days to address the above.
The very slow charging is really a thing. And the power consumption of the R3 in Standby should really drop a lot. At this point I have to charge the remote on a daily basis. This is really unhandy as the dock sits on the TV lowboard for the IR transmissions. For the next hardware revision it would be helpful to have an USB-C connector on the remote itself.
You can wirelessly charge it with a Qi charger which could sit next to you.
They noted there were issues and the latest beta changed the charging profile for 'chargers without cable compensation ’
What is a cable compensation? I tried a 30W USB-C charger from ANKER and it did not work. At the moment I use my Nintendo Switch dock to power the UC Dock 
But I wanted to use the original cable with this magnet thing on it. I don’t know if I attached the magnet in the intended way to the cable. Its pretty loose. There is no documentation for it. And the Support page is really a shame. Outdated in an understatement. Same goes for the changelog page. Last entry from June 2024 Changelog
I know they cannot do everything at once. But 1 year?
Wireless charging is not possible on the couch. Perhaps when the R3 would have had magnets. But who has power beneath the couch table?
Since the update, my remote still charges slow initially, but then seems to ramp up. I went from 81% to 100% in like 30 mins yesterday.
I also asked UC why they have not used a magnet mount for wireless charging. It was mostly because of the space and weight a magnet would need. Maybe also potential patend issues with Apple/Magsafe. But as mentioned a simple USB-C connector would be the best way as you can control and charge the remote simultaneously. Maybe someone will design a magnic adapter for the dock pogo pins that has a USB-C connector on the other side.
The changelog on the website just shows stable firmware updates. Thats why the problem is rather UC seems to ignored this release channel instead of updating the changelog. I’ve heard that there will be a new stable release once the WiFi channel and WoL issues are sorted out.
Received my remote 3 yesterday; very nice packaging and the setup went smooth enough. Replaced a sofabaton to control the home theater in 30 minutes flat.
But the remote doesn’t charge on neither of my 2 docks. A powerbank with qi support did charge the remote.
Do i have to log a support ticket or is this a software issue with the dock or remote itself?
Update 2.5.6 fixed the charging issue. That’ll teach me to use apple and samsung usb-c chargers 
Now the dock is charging just fine.
Did you use a different charger, or did the update make the Apple/Samsung charger sufficient? Also, how quickly does your remote now appear to charge?
Used the same 20watt samsung and apple usb-c chargers. Charging in the dock is incredibly slow like 5 percent per hour but now at least it charges. Charging via wireless works much faster.
Have same issues with charging as you wrote earlier in this channel.
When connected remote to dock - is started to charge for few minutes then it stopped - and until I restarted remote it didn’t initiated charging again.
Qi charging (to be precise - it’s Magsafe chager with 15W output) - was very slow and also stopped charging after while - but it charged at least 1% per cycle - I think this was due to thermal protection as device was heating up during charge
I wasn’t even able to update to 2.5.6. because battery was ~10% and I wasn’t able to charge it to 50%.
Then I placed my Magsafe charger in front of AC and was able to charge it to 100% in about 2 hours. This leads me to conclusion - there might be some thermal protections which are causing those issues.
Now it’s updated to latest firmware and in dock sowing 100% for last 12 hours - let’s see what happens when I drop battery by 20% and then try to charge it…
I did think there may be some thermal limitations, as it has been hotter than usual here in the UK these last few weeks.
It’s not been a problem for myself to charge the remote to full overnight, but I do wonder if it’ll get a bit better as the weather cools down (which it is due to do in the next few days).
Seems i have any bug too that the remote/dock can have…
Initially connection issues and now… charging issues…
2 Docks, both are starting to charge, but soon they stop.
Next, if it stopped charging and i re-plug the remote, it doesnt do anything.
Restart of the dock - huh, it starts to charge again… for a while…
The Remote gets not juiced up enough to be started.
For both Docks i have definately enough Power - they are connected to Notebook USB-C Loaders.
So, whats up with that thing?
I have now a remote that was expensive and seems completely bugged.
Falling back to Harmony Elite now, as the UC Remote is completely useless for me atm.
Hi,
that does not mean so much as max power for notebooks is normally reached by supplying 12 or even 20V: Here is an example
The 2.4A von IQ 5V may already be to low.
Ralf
Same issue My remote battery died (for the first time), i put it on the dock, the dock is connected to this power brick PD port (Amazon.com: 200W USB C Charger Block,GaN IV Charging Station 8 Ports,QC4.0 Fast Charging Station Hub+PD 65W USB C Laptop Charger Adapter Compatible with MacBook Air/Pro,DELL,iPhone 16/15,iPad,Steam Deck-Black : Cell Phones & Accessories), it was in charge all night, i can see the battery icon red and the lightning bolt indicating its charging, woke up in the morning zero charge. i took the remote out and now have it on a wireless charger but it still will not charge and the icon simply remain with the battery red and lightning icon. anyone seen this issue? doc and remote are on latest firmware… this is first time battery drained completed. remote 3 and dock 3. seems like the remote will not charge at all..
