New IR-Blaster for existing customers?

General
1

Hi,

what will be the process for existing customer to purchase this new IR-Blaster that was announced to be available (1 each per existing customer).

It’s not available via Kickstarter and I could not find any other way or pre-ordering it.

As the IR-capabilities of the Dock-2 is really catastrophic this is really a highly anticipated add-on.

Pity it isn’t shipped FOC to all customer that had issues.

Thanks for anything tangible (if known yet).

Philipp

1 Like
2

As stated in the mail the offer will be available…

after the Kickstarter campaign through a unique link that you’ll receive.

1 Like
3

Hmm … must have missed that when looking at the mail on my phone. Sorry for that.

Will that be sent to all existing customers? Also the ones that purchased directly off the wait-list and not only to those who ordered via Kickstarter?

Thanks, Philipp

4

What about those of us who were too late to sign up for Kickstarter and had to go on he waiting list?

5
  • Did you get a Remote Two or just on the list?
  • If you back R3, you’ll have the option to buy the R3 blaster.
  • Did you receive the offer to get the free dock when you back R3? That should be the same list of owners who are eligible to buy the R2 blaster.
6

The kickstarter just closed, so not surprised I have not received the unique link yet. It would be good if someone posted when the email was sent/received

7

I’ve posted on Discord about this, but haven’t had a reply.

I can only assume the team is otherwise engaged with firmware upgrades and this promised offer has taken a back seat.

Or, at present, they know they don’t have the capacity to meet the demand.

Pure conjecture on my part.

8

We’re putting together the system for R2 owners where they can place orders for the IR extender and Dock 3. Once it’s ready, emails will be sent out, approximately next week.

3 Likes
9

Thanks for the update.

10

When I was on the waiting list for remote2 and backed the remote 3 on kickstarter, do I get a dock with IR-blaster? Do I only get the dock? Should I have bought the IR blaster extra? I am a bit confused if the remote has IR capabilities at all?! Only the dock? Only the dock if used with the blaster? Would be sad to get the remote in December and then realizing that I can not control all my devices…

11

The R2 remote itself has the capability to send IR by itself. At the moment you have to activate it in the preview features. I am pretty sure that it will be enabled by default when the R3 arrives. You can define for the devices if remote or which dock should send IR. In case of the dock you can also distinguish between blaster/extender and/or dock itself.

Ralf

12

I tested the IR blaster of the remote and concluded that it is too weak for my setup, in which my sofa sits 2-3 meters from the TV and AVR. Therefore I can’t yet use the remote 2 “in production”. Looking forward to get my hands on the new external IR blaster!

13

Any updates on the timeline? I have not received any mail and the inbuilt IR-blaster is just not working as expected.

14

@marton said we would be getting the links for purchase this week.

So far, though, nothing…

15

We have been gradually sending out emails to existing Remote Two owners with a special deal. If you have not yet received an email, it should arrive by the end of the week. Keep on eye on your spam folder to make sure it’s not ending up in there.

16

I think we’re all asking as it is the end of the week and we haven’t received anything.
Not even in spam…

17

the end of the week is sunday.

18

Only in the Bible!

The working week ends today.

19

I received the survey link on 26.07.24. it was send out by kickstarter. There is also a unique website login, where you can confirm & select the dock/ remote color.

I am a R3 as well R2 Baker.

20

I think that is different from the message we are expecting.

As R2 owners, not backing the R3, we can get a discounted R3 dock and/or IR blaster.