I mean. This remote is bad enough w/o things just dying. Sometimes it works. Sometimes not. Sometimes I put it on the charger, come back the next day, and it’s at 0%. Who knows why these things happen. All. The. Time. But now my dock has just decided, nope, I’m no longer going to work. So now, nothing works.
Have you checked the network requirements? https://support.unfoldedcircle.com/hc/en-us/articles/13214926336028-Network-requirements