Web Configurator is occasionally unavailable

General
1

Hello everyone,

I’m having a problem with my Remote 3: the Web Configurator keeps becoming unreachable. This happens for reasons I can’t quite figure out.

The Remote and the Dock have static IP addresses and are both on the same 2.4 GHz network. I connect to the Remote using its local IP address. Most of the time the connection works, but every now and then the browser reports a ‘Connection Timeout’.

Restarting the Remote doesn’t help. I can also just wait for a while and suddenly the Web Configurator is accessible again.

Has anyone else experienced this, and better still, does anyone have a solution?

2

Is your remote awake when you can’t reach the configurator? You can configure the sleep timeout in the engery saving settings. When doing longer configuration it’s best to put the remote in the Dock so it doesn’t enter sleep mode.
Also check if the Wifi connection has dropped when this happens.