I just discovered that my home button is bumpy. The right side is somehow dented. You can also feel it when you press on it. The button itself appears to be centrally located under the symbol. You can clearly notice the pressure point. If you press to the left of it, you will notice that this pressure point is slightly weaker, but still clearly that the button is being pressed. To the right of it it feels as if you are pressing into nothing and the button is not being pressed.
One of mine is like this. Once the team settle down, I’d be keen on ordering some replacement pads, just to have stored away. I am a bit concerned they with be the consumable part of these remotes. Having a few spares would be good.
We’ve read your concerns about the home button and we’re really sorry for any trouble this has caused. We take pride in creating products, and it’s important to us that we get this right.
Good news—there’s a quick fix! Just use a pair of tweezers to gently adjust the home button away from the display until it snaps into the correct position. This should make the button even and resolve the issue.
We’ve also made sure to tweak our processes to avoid this in the future. If you have any more questions or if there’s something else bugging you, just drop us a line. We’re here to help!
