I returned from a long weekend to find my remote unresponsive. Black screen. No output or interaction - won’t wake up. Both docks show their standard state. The Ethernet wired dock will show a “charging” prompt before going black. The remotes clock never displays. Charging seems to stop nearly immediately. Charging pad shows charge state, but the remote never accepts any charge.
I have tried a hard reset on the remote., both docks, and tried to get to recovery. The remote appears to be completely unresponsive and no matter how much time in the dock,(s) or on the pad, no charge is completed. Can’t reset the software because the remote is not recognized. Please help.
What firmware version is installed on the Dock? You can see the version when you tap on the Dock button a few times.
Confirmed firmware is 0.8.2. Don’t know how to update with an unresponsive remote as the web configurator will not load.
The Dock webinterface contains a upload site where you can install the firmware manually from GitHub - unfoldedcircle/ucd3-firmware: Dock 3 firmware for ESP32-S3 · GitHub. But you are alredy using the latest stable version. Earlier versions had a charing bug. That’s why I asked what version is installed.
Did you try different chargers and are you using the included cable? You can also try a factory restore: https://support.unfoldedcircle.com/hc/en-us/articles/13216145030428-How-to-restore-factory-firmware