Sleep mode issues when remote is on dock

Hi! I have the remote permanently with the clock on the screen instead of switching off. I have this issue randomly hapenning. Sometimes the screen of off, sometimes is the clock. When the clock is on, then remote is but warm…

does anyone knows how to fix it?

Did you check the metal contacts on both the dock and the remote and try to clean them? This might be caused by a loose connection.

The remote is new and pins are clean. I have clean them just in case.

Still doing the same. Looks like it is not going to sleep mode

Which firmware version is on the remote?

Do you have “Keep Wifi connected in standby” enabled (settings/power saving)?
This enables Wake-on-lan on the remote and maybe other devices or your router will constantly wake up the remote.
There also is a bug with this function that randomly wakes up the remote by itself and activates the display without any external cause. This is most likely casued by the WiFi chip firmware.

I found the glitch, I was having a man activity group preventing to sleep. I have removed and remote is behaving normally. Thanks

I love the remote!

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