My remote sometimes reacts very slowly to key presses. But often immediately. It feels like this occurs with the Denon and AppleTV integration. Is the problem known and how can I solve it?
Best regards
Does this happen when you pick up the remote after you haven’t used it for a while?
Unfortunately not, that would mean the remote is going into “sleep mode”. This phenomenon also occurs during use, for example, when scrolling through the menu, changing the volume, or typing on the on-screen keyboard.
Are there any error messages shown when this happens? Are you running any custom integrations that you have uploaded to the remote? Try to temporarily remove them to see if this helps.
No, the remote is behaving completely normally. It’s just that the corresponding device isn’t responding. For example, the cursor doesn’t jump to the right, but if I wait a second, it does… I only have the two standard integrations installed. None that I’ve manually added.
Denon http or telnet? Firmware 2.8.1? They worked quite a bit in the last versions.
Interesting - I have the same issue with my Sky Q. Mostly the cursor works fine but sometimes I can press a cursor key on the remote and it takes a couple of seconds for it to register on the target box. Sometimes I even have to repeat the command on the remote to get it to work. Other than that everything seems to work fine.
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Is such delay maybe happening when for example media artwork is changing on the remote? It sounds like something is keeping the remote busy.
Not in my case - I’m not using the media widget and just the hard buttons.
The firmware is version 2.8.1. During the integration process, I selected the one from the list provided during setup. Where can I see if it’s using HTTP or Telnet? I assume it’s HTTP. I’m not using Media Artwork.
Network issues?
I wouldn’t rule that out completely, but then it would only affect the remote. All other devices are working without problems, and streaming continues even when the dropouts occur.
Same for me. Network appears to be rock solid.
Can you provide logs for core service, user interface and all affected integrations right after this issue occures?
You select http/telnet during setup. I always use telnet.
If you start setup again, select your Denon and select configure selected device. Here you can switch between http and telnet.
Ralf
I can upload logs as soon as the problem occurs again. Unfortunately, it’s not reproducible. Would switching to telnet help? Would I then have to reconfigure everything related to the integration?