Remote is taking actions by itself

I am in dialogue with Unfolded Circle Support-Team. I have been asked to ship back the remote for checking and repairing :weary_face:

I hope it will not take forever…

The support from the Unfolded Circle team is really bad - always fluffy answer if getting an answer at all. If an answer is coming, it took forever! This is absolutely not matching my expectations of a product costing more than 500€!

Now I need to wait … hopefully not forever… I will keep you updated.

Because of the unwanted touch inputs? As mentioned before this seems to be a software issue that doesn’t need any on site inspection. Have they confirmed it’s not the issues that connected to the display Initialization problems?

Yea, about the spontaneous activities taken by the RC itself.

I already referred to this discussion and asked for a software issue, but as always Unfolded Circle support is not really answering on the details. I was referring to a potential relationship to the version 2.9.0, but they asked me to send in the remote.

The support for such kind of product (> 500€) is really unprofessional.

Now the RC is already on its way to UC.

Crossing my fingers, that I will get it back in time and that it will not be an already repaired different RC they will ship back.

I had the same problem with “ghost touches” after updating to v.2.9.0 and it was getting even worse with v2.9.1. After some mail conversation UC support asked me to ship my remote to them. But I denied, did a factory reset instead and moved back to v2.8.4. At this point, no “ghost touches” anymore and Remote3 is working in an acceptable way. IMHO this seems to be more like a software problem.