My dock doesn’t seem to charge the remote. I tried the supplied cable, other cables and various chargers (all meet the requirements - OnePlus 9 Pro, Aukey, Samsung). Does anyone else have a similar problem? @marton Any ideas?
So I pulled the whole display unit out of the metal body, cleaned the contacts of the board inside and tried to press it back into the metal body as firmly as possible. Seems to have sorted my problems out, it’s charging. Let’s hope it’s not just working for now.
I’ll leave the thread open for future reference if anyone runs into the same problem. Also thanks to Marton for getting back to me quickly with instructions.
Find the steps below:
- If you have a pen or a sim ejector tool, you can push that in the back in the hole, then pressing down and up on the buttons will slide the internals out. Actually this is the process for replacing the battery.
- Then sliding back in the subassembly should reset the location of the pins. Just make sure to push the pogo pin down on the back as shown here, otherwise it can break.
Cmon, let us see the videos 
They are private.
Marton and team are working on official guides with video for some issues. Stay tuned!
Hi there, and @marton
i have the same issue after less than one month of usage …
I tried your procedure but it didn’t work for me.
I sent an e-mail to support …
I ended up receiving a replacement dock and bottom section of remote. Now my remote charges as soon as it’s on the dock but it’s so slow. 30% increase in battery level after 8 hours?
I’ve had to revert to original dock and remote charging connectors due to slow charging. Now I again have the issue where the remote won’t charge. I must say the delays in hearing back from Support is atrocious!