Remote 3 and Dock 3: T-Home Media Receiver 401 cannot be learned. -> Error "Unknown"

[fseider]

Hi,

when I try to learn the IR commands via the dock, I get the error message “unknown”. As I need the Media Receiver for normal television, the Remote 3 cannot be used. Can anyone help me?
What do I have to filter for in the log so that I can find the relevant entries?

Many thanks in advance!

Best regards

Frank

PS: Harmony One and Sofabaton have no problems with the Media Receiver

[HarmonyFan]

On Global Cache IR Database there are codes for the MR303. I read that most MR receiver use the same codes so its worth a try. They code must be a bit prepared so that the R2/R3 accepts it.

You can try if your Harmony One also has MR303 in its database and test it there in advance.

Ralf

[heimspielvier]

Have you tried learning the IR commands using the Harmony One or Sofabaton instead of the original remote control?
Alternatively, the GlobalCache database seems to have data available for a 401 IPTV receiver.

[fseider]

@HarmonyFan

Global Cache I

Hi,

I have try it with the sofabaton but it don’t works. The harmony unfortunately no longer works. I will try the code from the database.
Thank you for the tips!

Regards

Frank

[fseider]

@HarmonyFan

Global Cache IR Database

Hi,
I get the Code from the database for “power toggle”. Is there any “How to”?

---

code set: 6816

function: POWER TOGGLE

code1: sendir,1:1,1,38000,1,1,12,24,12,12,24,12,12,24,12,12,24,24,24,24,12,12,12,12,24,24,24,12,12,24,12,3382

hex code1: 0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 000C 000C 0018 0018 0018 000C 000C 0018 000C 0D36

code2:

hex code2:

---

Regards
Frank

[heimspielvier]

I would create a new remote entity and try if the code above works:

1. Create a new IR remote entity and select „blank“ in the initial setup.
2. Add a new IR command, select „Paste IR code“, paste the hexcode1 and test the code (you need to specify the output device)
3. If the command works you can register for an account with GlobalCache which allows you to download entire code sets instead of individual commands only.

P.S. This support article might be helpful although the web UI now looks a bit different: https://support.unfoldedcircle.com/hc/en-us/articles/13216040791068-How-to-modify-an-infrared-IR-code

[fseider]

Hi again,

Thank you very much! It works.

Best regards

Frank

[heimspielvier]

Yay. Happy to help. Should you register for an account with GlobalCache and download the full set you can do a bulk upload in the web configurator. But the data, will require some formatting for the bulk upload to work.
This post might be useful should you decide to go that route:

First time user trying to set up Remote 3

Many thanks. I tried that earlier (I think) but without success. Just played around with it again and this is how I got it to work: Copy codes from Global Cache email Paste into a new file in a text editor (I use CodEditor on MacOS) In the header, replace “function” with “key” and (in my example) “hexcode1” with “code”. (I assume you need to change the header of the column that contains the actual code with “code”.) Save as csv file Upload to web configurator. Done.

[fseider]

Yes, that’s exactly what I’m going to do. My account is currently being verified.

And thanks again!

Regards, Frank

[Kefut]

Hi, do you have the MR401 working? And if so, it would be awesome if you could download your IR codes and share that with me.

[Kefut]

Nevermind, got them myself. In case anyone needs them, here is the CSV content to upload it yourself:

key,format,code
Back,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 0018 000C 000C 000C 000C 0018 0018 0018 000C 0D36
ChannelDown,PRONTO,0000 006D 0000 000C 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 0018 0018 0018 000C 000C 0018 0018 0D42
ChannelUp,PRONTO,0000 006D 0000 000C 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 0018 0018 0018 0018 000C 000C 0018 0D42
CursorDown,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 000C 000C 0018 000C 000C 0018 0018 0018 000C 0D36
CursorEnter,PRONTO,0000 006D 0000 000E 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 000C 000C 0018 000C 000C 000C 000C 000C 000C 0018 000C 0D36
CursorLeft,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 000C 000C 0018 000C 000C 000C 000C 0018 0018 0D42
CursorRight,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 0018 0018 000C 000C 000C 000C 000C 000C 0018 0D42
CursorUp,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 000C 000C 0018 000C 000C 0018 000C 000C 0018 0D42
Delete,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 0018 0018 000C 000C 000C 000C 0018 0018 000C 0D36
Digit0,PRONTO,0000 006D 0000 000C 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 000C 000C 0018 0018 0018 0018 0018 0D42
Digit1,PRONTO,0000 006D 0000 000E 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 000C 000C 000C 000C 000C 000C 000C 000C 0018 0018 000C 0D36
Digit2,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 000C 000C 000C 000C 000C 000C 0018 0018 0018 0D42
Digit3,PRONTO,0000 006D 0000 000E 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 000C 000C 000C 000C 000C 000C 0018 000C 000C 0018 000C 0D36
Digit4,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 000C 000C 000C 000C 0018 0018 000C 000C 0018 0D42
Digit5,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 000C 000C 000C 000C 0018 0018 0018 0018 000C 0D36
Digit6,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 000C 000C 000C 000C 0018 000C 000C 0018 0018 0D42
Digit7,PRONTO,0000 006D 0000 000E 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 000C 000C 000C 000C 0018 000C 000C 000C 000C 0018 000C 0D36
Digit8,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 000C 000C 0018 0018 000C 000C 000C 000C 0018 0D42
Digit9,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 000C 000C 0018 0018 000C 000C 0018 0018 000C 0D36
Exit,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 0018 000C 000C 000C 000C 000C 000C 0018 0018 0D42
Forward,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 0018 0018 000C 000C 000C 000C 0018 000C 000C 0018 000C 0D36
FunctionBlue,PRONTO,0000 006D 0000 000C 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 0018 0018 0018 0018 000C 000C 000C 000C 0018 0D42
FunctionGreen,PRONTO,0000 006D 0000 000C 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 0018 0018 000C 000C 0018 000C 000C 0018 0018 0D42
FunctionRed,PRONTO,0000 006D 0000 000C 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 0018 0018 000C 000C 0018 0018 0018 0018 000C 0D36
FunctionYellow,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 0018 0018 000C 000C 0018 000C 000C 000C 000C 0018 000C 0D36
Guide,PRONTO,0000 006D 0000 000E 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 0018 000C 000C 000C 000C 000C 000C 000C 000C 0018 000C 0D36
Info,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 0018 0018 0018 000C 000C 000C 000C 0018 000C 0D36
MenuHome,PRONTO,0000 006D 0000 000C 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 0018 0018 0018 000C 000C 0018 0018 0018 000C 0D36
MenuMain,PRONTO,0000 006D 0000 000C 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 0018 0018 0018 000C 000C 0018 0018 0018 000C 0D36
Music,PRONTO,0000 006D 0000 000C 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 0018 0018 0018 000C 000C 0018 000C 000C 0018 0D42
MuteToggle,PRONTO,0000 006D 0000 000C 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 0018 0018 0018 0018 000C 000C 0018 0018 000C 0D36
Options,PRONTO,0000 006D 0000 000C 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 0018 0018 0018 0018 0018 000C 000C 0018 000C 0D36
PlayPauseToggle,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 0018 000C 000C 0018 0018 000C 000C 0018 000C 0D36
PowerToggle,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 000C 000C 0018 0018 0018 000C 000C 0018 000C 0D36
PreviousChannel,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 0018 000C 000C 0018 000C 000C 000C 000C 0018 0D42
Record,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 0018 000C 000C 000C 000C 0018 000C 000C 0018 0D42
Replay,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 0018 0018 000C 000C 000C 000C 000C 000C 0018 0018 000C 0D36
Reverse,PRONTO,0000 006D 0000 000C 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 0018 0018 000C 000C 000C 000C 0018 0018 0018 0D42
Search,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 0018 000C 000C 0018 0018 000C 000C 000C 000C 000C 000C 0D42
Skip,PRONTO,0000 006D 0000 000C 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 0018 0018 000C 000C 0018 0018 000C 000C 0018 0D42
Stop,PRONTO,0000 006D 0000 000C 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 0D42
Teletext,PRONTO,0000 006D 0000 000B 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 0018 0018 0018 0018 0018 0018 0018 0D42
VolumeDown,PRONTO,0000 006D 0000 000C 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 0018 0018 0018 0018 0018 0018 000C 0D36
VolumeUp,PRONTO,0000 006D 0000 000D 000C 0018 000C 000C 0018 000C 000C 0018 000C 000C 0018 0018 0018 0018 000C 000C 0018 0018 000C 000C 0018 000C 000C 0018 000C 0D36