Process to return remotes for refund

With the latest updates and weeks of work lost, it is time to know when to throw in the towel.
How to I return for refund?

Maybe you should get in touch with Unfolded Circle? This is a community platform…

Thank you. Given the innovative and remarkable efforts the UC folks have made, one thing they are not is responsive to customer inquiries. It would be good to know any experiences, processes, or successful returns.

I was hoping The Community could point in a constructive way to get assistance. I appreciate your response.