Still having troubles controlling all my devices via IR (3 out of 8) however this morning I discovered that the fault seems to be with the IR Blasters. I discovered by accident that the Dock 3 itself can control the previously unresponsive units if placed appropriately within a meter or so of each device. However when placed in its preferred spot the 3 unresponsive units remain unresponsive. Moving the IR Blasters towards these devices solves nothing with them remaining unresponsive. I confirmed no output from the IR Blasters by using them to teach my existing Harmony Elite and the Elite not receiving any IR output, however when placing the Harmony adjacent to the dock the IR was registered.
I understand that the 3.5mm jacks are auto configured by the dock but wonder if this is the issue or whether there is a fault on the Dock/Blasters.
Extender or blaster must be add while the dock is disconnected from power. Did you do that? Do you see the extender or blaster is you open web configurator, integration and docks and then click on the dock. You should see here what is connected.
Hi Ralf, Thanks for the advice and suggestion it is greatly appreciated!
I’m a little red faced here no I did not do that at all times during my learning period. I did do that when first setting up the dock and remote as per the instructions, but at one point I swapped the blasters over between port 1 and port 2 as a fault finding exercise forgetting about the power off requirement - doh!. Following your guidance I checked for the dock on the configurator and can confirm that the dock now only sees the little IR blaster now, not the main one. Swapping ports over did however confirm that it does however recognise which port I connect it to (Power off during the swap overs of course!) so it would appear that the self induced fault lies with the blaster and not the dock (hopefully). Do you know if any 3.5mm IR Blaster is a suitable replacement or is it specific to Unfolded Circle in which case I’ll need to reach out to them to purchase a replacement from them direct, however long that might take?
Just to confirm. Is the issue with the IR extenders (the little „eyes“) or the IR blaster (the bigger puck)? As mention by @HarmonyFan, the extenders and the blaster must be connected while the dock is powered off. In the web configurator you can see what is connected to which port of the dock:
