From Lutz on Discord:
The support is right now handled only by me and Marton directly, as Tia left our team. As I work from Germany -there is always a delay. As we ship internally first. UC is not allowed to ship directly from Germany. We changed the way how we handle it from now on. We will swap only parts in Kopenhagen and we don’t track individual cases anymore in Germany. I am very sorry for the delays and I pushed anything to be free, even it wasn’t a warranty case.