I have tried everything to resolve the issue both with help from users on Discord and AI assistants. Nothing is working and the logs make it clear the remote, which never would charge properly is the issue and needs to be replaced. The charging doc appears to be functional - though I could be wrong - but I have even had the remote on a Qi charger for days and it just will not power up - even though the charger shows it was taking delivering a charge. Emails to support have been basically ignored. I have a very expensive paperweight now - hoping someone here can help.
Have you emailed them? support@unfoldedcircle.com
Yes and I received one reply on July 8th suggesting I try wireless charging. I responded that day with the results and have sent everal follow-up emails, but no response at all.
From Lutz on Discord:
The support is right now handled only by me and Marton directly, as Tia left our team. As I work from Germany -there is always a delay. As we ship internally first. UC is not allowed to ship directly from Germany. We changed the way how we handle it from now on. We will swap only parts in Kopenhagen and we don’t track individual cases anymore in Germany. I am very sorry for the delays and I pushed anything to be free, even it wasn’t a warranty case.
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Not excusing UC at all. This is dismal and unacceptable, but @lutz is actually a good guy and doing his best. I would try reaching out to him on the support channel on Discord (as @kennymc.c linked) as he is being responsive there.
I don’t know what is worse - get a defective product or no product at all.
I ordered back in Jan 26, with a shipping for Q2 - then UC delayed shipping due to issues in the production (they wrote).
then they promissed shipping end of July, one week later they sent me a Tracking Nr. from FedEx, but they haven’t got any package so far.
I know they are only 3 people, and its a small start up - ok.
But reading through lots of posts here, and not having received anything but promises so far, I’m not sure if this is the right product for me.
@aswiss Your device is shipped. Sorry for the delay, we’re working really at our max capacity.
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I understand that, but staff shortages lead to insufficient communication, and this causes frustration for the customer.
If I had been told it would take another two weeks, with an explanation, I wouldn’t have been so upset.