Hi, should the R3 integration work with the Apple TV 4K 1st gen model (A1842)?
I follow the add integration process, it finds my Apple TV then the 4 digit code comes onto my Apple TV, I enter it exactly then get an ‘Oops something went wrong while setting up the integration’ message with ‘unknown error.’
I have ‘allow access on the same network’ ticked.
Any suggestions?
Thanks.
Using TVOS 18.5
Have you entered the ip address manually during setup? This is causing an error with the current integration version and will be fixed with the next update. Try to leave the ip field empty to use the automatic detection.
Yeah, left it blank and it automatically finds my ATV, then the 4 digit code comes up on my tv, I enter it and that’s when I get the error.
Tempted to upgrade to the 3rd Gen (A2843) if I knew it would resolve but thought I’d check for any issues first.
I also have the 1st Gen 4K and it works for me. Have you checked the requirements? https://support.unfoldedcircle.com/hc/en-us/articles/19479576638620-Apple-TV-integration
Yes, I meet those requirements. Airplay works fine with other devices.
After I get the error message the R3 does then show in the list of remote apps and devices but doesn’t connect and the integration doesn’t complete in the configuration.
It’s not a deal breaker as I can control the Apple TV fully by IR but would like to get the media player on my remote.
If the integration fully configured you see the remote twice on the Apple TV because of two different protocols being used by the integration. Can you post the logs right after the integrations setup has failed? (Settings/Development/Logs/Services: Core and Apple TV Integration, Priority Debug and at least 5000 lines)
Hi Kenny, cheers for your help, I checked the logs and saw the error after entering my pin - ‘command failed, pairing not allowed.’
So checked my Apple TV settings; General - Restrictions - Remote App Pairing and saw it was ‘restricted’ so changed to ‘allow’ and integrated straight away, asking for 2 codes just like you said to show both Airplay & Companion in my remote list.
Thanks again for the guidance, really liking this remote!