I’m having trouble reliably controlling the dead devices. Sometimes everything works as expected, but other times various devices won’t turn on or off. The error isn’t reproducible and affects different activities and different devices. Here’s the start sequence for an example activity. What could be causing this?
Does this only affect IR devices? You can inspect the core service logs under settings/development/logs to see if every command was executed.
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I notice that you have a Samsung TV - and so do i.
What, not solved it, but at least made it better, was to disable Anynet+ (or hdmi cec) in your settings on the Samsung.
Have you seen the (very well) hidden activity handler?
Yes, it only affects IR devices. At first, I thought the IR connection wasn’t working due to insufficient coverage. But I can rule that out, since it also occurs when I turn the action on and off several times within a very short period of time without changing anything on the devices or my seating position. Yesterday evening (I had unfortunately already reached my maximum number of posts here, so it’s only now), my AV receiver didn’t turn off. But I couldn’t find anything in the logs. It could be that the IR transmitter isn’t sending a strong enough signal. Due to the lack of feedback about the switching status, everything is fine for the remote, but the device is still in the wrong state. I ordered two docks, but I’m currently only using one of them. However, I have both large IR transmitters connected to one dock. Interestingly, the dock sometimes displays a low voltage warning. But that can’t be right. I’ve already replaced the power supply, and the current one is 30W at 5V.
You mean the Activity Groups, so you can switch directly between two activities? I use that, but I haven’t enabled anything. What exactly do you mean?
Anynet+ and HDMI CEC have always been disabled for me. But it’s somewhat reassuring to know I’m not the only one experiencing this issue.
That’s how it’s set up for me. Unused entities should be deactivated. But I’m not entirely sure what point 1 means…
The issue was for me, that after switching from one active Activity to another, that all the delays were skipped. Which results in a half down motorized screen. Also all my LED´s were switched off from the previous activity. Try to set everything to “never” & check if your problem still exist.
The first point mean, if one activity is running and you switch to another (without ending them), the programmed delays are skipped. For me, the description is a little bit confusing.
I’ve now set the first setting to “never,” which makes sense. I can’t set number 2 to “never” because then all devices stay on. It’s different for me than for you. Thanks for the tip, I’ll give it a try.
Hello,
I’ve been observing the behavior for a longer period now, and unfortunately, not much has changed. The remote remains very unreliable. My AV receiver only switches off very sporadically (oddly enough, it always switches on), and my TV is sometimes not connected to the correct HDMI input. My good old Harmony was far superior and always (!) switched all devices correctly. Switching directly between activities also doesn’t work at all as described. I’ve configured the ON/OFF commands correctly, but even then, the devices either don’t switch or switch intermittently. I really hope something changes with the next update, because it can’t be right that, at this hefty price, you always have to have your old Harmony handy to correct Remote 3’s errors. On that note, is it possible to correct devices that haven’t switched on during an ongoing activity? I can’t find anything about that on the remote.
Best regards
Moin
Which devices and IR or integration.
After switching on a TV and AVR they often need a delay before you can switch the Inputs. I have a delay of 3 seconds before I switch inputs and up to now it is quite good.
if the entities are in the activity you can touch the top of the display to get a list of used entities and you can open it then.
I have a better solution in my eyes. I have a page of commands I might need like input and power. It is easier and faster.
Ralf
Hi Ralf,
My TV is a Samsung. Logitech sent me the control code for directly selecting the HDMI inputs when I set up my Harmony remote. I then programmed it into the Remote 3. My Denon AVR is causing the most problems. It often doesn’t turn off. I already have plenty of pauses in the sequences, and the problem doesn’t always occur, but it happens frequently. Sometimes everything works perfectly. The idea with the extra page is great; I hadn’t even thought of that. The main advantage is that it also works when the activity is already over. I’ll set that up later. Of course, it would be better if the Remote 3 did what it’s supposed to. Unfortunately, I can’t find anything in the log file, so I can’t say why the AVR, for example, isn’t turning off. Is it the device itself, is the command not being sent reliably, is there something wrong with the IR signal…? It’s hard to tell. But I don’t seem to be alone with this problem…
André
If you’re using activity groups you should find infos in the core log what commands are executed or skipped when switching between activities.
Hello,
my configuration behaves similar (IR commands):
- switching the amplifier ON/OFF via the extra page works relaibly,
- switching the amplifier ON during the start sequence works reliably
- switching the amplifier OFF during the end sequence does not work, independent on the number of the POWER OFF commands including pauses between them.
The other commands (like switching off the projector) are working, interestingly.
There was a time, when this behaviour did not occur, but I don’t remember the last FW version.
Is this issue known and has it already been reported on GitHub?
Thak you!
Regards,
tiki
Hi tiki,
that’s interesting and reassuring in that it seems to be a general problem, not just something I’m experiencing. Hopefully, someone involved in the development is reading this.
Hi kennymc.c,
could you explain in more detail what I need to select in the log settings to make sure this error is displayed? I don’t think the log management is very well done, as everything seems to be logged individually… I’ll run a test then.
André
You need to select core service from the services dropdown.
Which Denon do you have? You use power_on so I assume it is it controlled. If the Denon has LAN or WiFi the Denon integration might work. For Samsung there is also an integration
Ralf