# No response from Support on returned remote/hub for repair **URL:** \ **Category:** General\ **Created:** [July 28, 2026, 12:37pm UTC](https://unfolded.community/t/no-response-from-support-on-returned-remote-hub-for-repair/6118 "2026-07-28T12:37:38Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![jskeller34](https://unfolded.community/letter_avatar_proxy/v4/letter/j/b2d939/32.png) [@jskeller34](https://unfolded.community/u/jskeller34)\ **Post date:** [July 28, 2026, 12:37pm UTC](https://unfolded.community/t/no-response-from-support-on-returned-remote-hub-for-repair/6118/1 "2026-07-28T12:37:38Z")
Is anyone else having issues with Support not getting back to them? I returned a remote/hub over a month ago and have heard nothing despite multiple emails. ---
**Author:** ![Slaids](https://unfolded.community/letter_avatar_proxy/v4/letter/s/6bbea6/32.png) [@Slaids](https://unfolded.community/u/Slaids)\ **Post date:** [August 4, 2026, 4:59am UTC](https://unfolded.community/t/no-response-from-support-on-returned-remote-hub-for-repair/6118/3 "2026-08-04T04:59:03Z")
Not sure if you saw this posting: “[I have an absolutely dead Unfolded Circle Remote 3 and have had no luck getting support for a replacement](https://unfolded.community/t/i-have-an-absolutely-dead-unfolded-circle-remote-3-and-have-had-no-luck-getting-support-for-a-replacement/6133/4)” ---
**Author:** ![jskeller34](https://unfolded.community/letter_avatar_proxy/v4/letter/j/b2d939/32.png) [@jskeller34](https://unfolded.community/u/jskeller34)\ **Post date:** [August 20, 2026, 9:44am UTC](https://unfolded.community/t/no-response-from-support-on-returned-remote-hub-for-repair/6118/6 "2026-08-20T09:44:07Z")
So I received an email saying they have parts now and can repair my remote and ship; however, no commitment to when the repair will be done or remote shipped. I ended up buying a SofaBaton X2 and for my home theater it’s working great. I can not recommend this remote given the poor product quality and poor support.