Has this company ever written any documentation on this product explaining how to use it…besides “here’s how you turn it on, connect it to the base…”? This is the most frustrating experience I’ve ever had with an electronic product. It’s not that hard to write technical documents. I’ve done it many times for work.
Have you tried https://support.unfoldedcircle.com/hc/en-us ?
I also write programs and have to write documentation and its time consuming and I hate it.